Terms and Conditions
These terms only apply to bookings made direct with Holiday Groups Limited. Holiday Groups Limited is not responsible for bookings made via a third party provider linked from advertising or content on this site.
To confirm a booking, the lead passenger must be at least 18 years old. Once your booking has been confirmed by telephone, email or post and the appropriate deposit has been paid, your confirmation will be e-mailed to your chosen contact address. Once your payment has been received, this is deemed to have formed a contract between 'Holiday Groups Limited' and you, the 'Lead Passenger'. It is the 'Lead Passenger's' responsibility to check the confirmation details carefully as soon as they receive them and contact us immediately if any information or any other document appears to be incorrect or incomplete, as it may not be possible to make changes at a later date.
Unless the booking has been paid in full, a non-refundable deposit (per person) must be paid at the time of booking. The balance of your booking must be paid no later than 8 weeks (or the 2 month anniversary of the booking - eg 1st Jan for 1st March departure). If booking is made under 8 weeks before departure, then the booking must be paid in full. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain any payments in full.
These details are used only to send requested or important information to customers, and for our own marketing research.
Credit card payments over the internet are secure and are managed using secure server technology (SSL encryption). We do not store your credit card details.
METHODS OF PAYMENT
We accept most major Debit and Credit cards. All payments are securely processed by PayPal.
Although all reasonable efforts have been made to ensure the accuracy of the information on our websites, email newsletters and quotes, changes and errors occasionally occur.
In the case of booking multiple rooms, the 'Lead Passenger' will be treated as the 'Lead Name' for your booking. The 'Lead Name' will be responsible for making all payments to 'Holiday Groups Limited' in accordance with our contract and to instruct all members of his/her party of any amendments/changes made to their booking.
CANCELLATIONS/AMENDMENTS MADE BY YOU ('Lead Passenger')
All amendments are be subject to availability, we will always do our best to accommodate where possible. In the event of a reduction in numbers or cancellation, prior to the final balance being paid, we will retain the deposit paid by each person as a cancellation fee. Cancellations made after final balances have been paid will result in forfeiture of all monies paid or due at that time. In the event of any other amendments, the 'Lead Passenger' must pay all additional costs incurred by Holiday Groups Limited in making the amendment together with any costs or charges incurred or imposed by any of the hotel or suppliers concerned. In the event of a reduction in numbers, resulting is an odd number in the party, single room supplements will apply.
CANCELLATIONS/AMENDMENTS MADE BY US (Holiday Groups Limited/Associated Brands)
In the event of a hotel being over-booked, Holiday Groups Limited retains the right to offer alternatives of equal or higher standard.
In the unlikely event of us having to cancel your booking, you will be offered one of the following options:
a) Accept the alternative accommodation (equal or higher standard) offered by Holiday Groups Limited
b) Providing the cancellation has been made by Holiday Groups Limited, a full refund will be given
Please note: We retain the right to make 'minor' changes to any part of your booking without prior consultation. A refund will not be payable, or, no liability over-and-above the above mentioned choices can be accepted, where we are forced to make a change or cancel a booking as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided with every reasonable effort. No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions or failing to make payment on the stated invoice balance date.
If you have a serious complaint or experience any major problems during your holiday, please contact us immediately on 0330 6600 350. In the event of a hotel booking issue, first, please contact the relevant supplier on your voucher to resolve the problem. If that cannot be achieved, then please contact us. If, for any particular reason, the problem cannot be rectified at the time, you must notify us in writing within two weeks of completion of your booking. If you fail to follow this procedure, this may affect your entitlement to claim compensation where this would or may otherwise have been appropriate.
a) We will make sure that the booking arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable care and attention. Subject to these booking conditions, we will accept responsibility if your contracted booking arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted booking arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, we will only be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: - The act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or The act(s) and/or omission(s) of a third party not connected with the provision of your booking and which were unforeseeable or unavoidable or 'force majeure' as defined below.
c) We cannot accept responsibility for any services which do not form part of our contract. This includes any additional services or facilities, which your hotel or any other supplier agrees to provide for you where the services or facilities are not included in your original booking.
d) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature, which might lead a reasonable client to refuse to take the break in question.
e) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Athens convention for international travel by sea). Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Copies of the applicable International Conventions and Regulations are available from us on request.
f) We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
g) You must provide ourselves and our insurers (Arnold Fisher Insurance Services) with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to co-operate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
PERSONAL INJURY (Outside the control of Holiday Groups Limited)
If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted booking arrangements, we will provide you with all reasonable assistance.
Adequate travel insurance is essential to cover not only yourself, but any sporting goods you are taking on your trip. There are several competitive brands on the market. You must ensure that any policy you purchase covers the minimum cost of cancellation by you, or, the cost of assistance including repatriation, in the event of an accident or illness. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your holiday.
ADDITIONAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise Holiday Groups Limited at the time of booking. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability. If you or any member of your party has any medical problem or disability that may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If the supplier in question is unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.
PASSPORTS VISAS AND HEALTH REQUIREMENTS
British Citizens must have a full British Passport. Most ferry companies and airlines departing from the UK will require you to have your passport and we strongly recommend that you take your passport with you. A full British passport presently takes approximately 6 weeks to obtain. If you or any member of your party is 16 or over and haven't yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure by visiting the travel advice section on the Department of Health's website. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel.
We regret we are not in a position to offer you any assistance in the event of travel delays at your out-bound or in-bound airport departure. In the event of a problem, please consult your ATOL bonded agent for more assistance with flight arrangements.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss as a result of "force majeure". In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
GOVERNING LAW AND JURISDICTION
We both agree that English Law (and no other) will apply to your contract with Holiday Groups Limited and to any dispute, claim or other matter of any description which arises between us. We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and any dispute, claim or other matter of any description which arises between us governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply).
Holiday Groups Limited - Company Registration: 5747852